A fix has been implemented and we are monitoring the results.
Posted Jul 13, 2018 - 11:22 PDT
Update
We have identified the issue being related to an upstream outage to a major Tier 1 Underlying Carrier (ULC). We have removed this ULC's ability to route to the BluIP network and we are continuing to monitor. BluIP Service levels have been restored for the time being and we are working with the carrier for resolution. We thank you for your patience.
Posted Jul 13, 2018 - 10:28 PDT
Identified
The issue has been identified. We are working diligently to restore service levels to normal status. Thank you for your patience.
Posted Jul 13, 2018 - 09:20 PDT
Investigating
We are currently investigating degraded call/web services. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
Posted Jul 13, 2018 - 08:20 PDT
This incident affected: Voice - Inbound, Voice - Outbound, myPortal, Master Access, Orion (Billing), and Call Recording.