tag:status.bluip.com,2005:/historyBluIP, Inc. Status - Incident History2024-03-28T22:23:47-07:00BluIP, Inc.tag:status.bluip.com,2005:Incident/203641142024-04-03T22:00:00-07:002024-03-26T11:33:42-07:00BluIP Scheduled Core Software Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>22:00</var> PDT - Apr <var data-var='date'>4</var>, <var data-var='time'>04:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:33</var> PDT</small><br><strong>Scheduled</strong> - BluIP will be performing software maintenance to apply software patches and updates to the Los Angeles and Chicago core application server clusters. Due to redundancy measures in place, we do not expect any interruptions to BluIP voice services.<br /><br />Maintenance will begin on April 3rd, 2024 starting at 10:00PM PST and last approximately 6 hours.<br />If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/203642582024-04-02T11:38:00-07:002024-03-26T11:47:55-07:00DNS Upgrade for Improved Security and Performance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>11:38</var> - <var data-var='time'>12:38</var> PDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Scheduled</strong> - BluIP will be performing a scheduled upgrade to our Domain Name System (DNS) infrastructure to enhance its security, reliability, and performance. This maintenance is part of our ongoing commitment to ensuring the integrity and availability of our services.<br /><br />Maintenance is scheduled for April 4th, 2024 starting at 10:00PM PST. Due to redundancy measures in place, we do not anticipate disruption to services. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/200904612024-03-01T00:00:56-08:002024-03-01T00:00:56-08:00BluIP Scheduled Core Software Maintenance - DMS (Device Management) ***NON-SERVICE AFFECTING***<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:09</var> PST</small><br><strong>Scheduled</strong> - On February 29th, 2024 starting at 9:00PM, BluIP will be performing maintenance and updates for both primary markets located in Los Angeles and Chicago. Due to redundancy measures in place, we do not expect any effect to BluIP services. <br /><br />*** Call processing will not be affected. ***<br /><br />Maintenance will happen within the BluIP maintenance window (9:00PM PDT - 3:00AM PDT) and last approximately 3 hours. If you have any questions or concerns, please email BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/200420102024-02-28T00:09:58-08:002024-02-28T00:09:58-08:00AIVA Platform Maintenance - Voice AI Only<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>00:09</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:57</var> PST</small><br><strong>Scheduled</strong> - AIVA Connect Systems are scheduled maintenance on February 27th, 2024 from 11:59pm PST – 12:30am PST. Maintenance will last approximately 5-10 minutes. <br /><br />*** AIVA Connect Console customers will not be affected!! *** If you are not currently using the AIVA Voice AI system please disregard this maintenance notice.<br /><br />While the AIVA Voice AI system is under maintenance, there may be intermittent voice response from the Voice AI system. If you have any questions or concerns please contact BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/200419812024-02-27T00:29:56-08:002024-02-27T00:29:56-08:00AIVA Platform Maintenance - Voice AI Only<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>00:29</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>23:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:53</var> PST</small><br><strong>Scheduled</strong> - AIVA Connect Systems are scheduled maintenance on February 26th, 2024 from 11:59pm PST – 12:30am PST. Maintenance will last approximately 30 minutes. <br /><br />*** AIVA Connect Console customers will not be affected!! *** If you are not currently using the AIVA Voice AI system please disregard this maintenance notice.<br /><br />Redundancy measures will activate during this maintenance and we do not expect customer impact. If you have any questions or concerns please contact BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/199150792024-02-12T13:44:02-08:002024-02-12T13:44:02-08:00BluIP Scheduled Core Software Maintenance<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:44</var> PST</small><br><strong>Completed</strong> - Maintenance has been cancelled until further notice. Thank you!</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:40</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing maintenance and updates for both primary markets located in Los Angeles and Chicago. This may affect web login access to BluIP services; please attempt re-login if you are logged out. Due to redundancy measures in place, call processing should not be affected.<br /><br />Maintenance will happen within the BluIP maintenance window (9:00PM PDT - 3:00AM PDT). If you have any questions or concerns, please email BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/199173752024-02-06T00:29:20-08:002024-02-06T00:29:20-08:00Emergency Maintenance - Xtended Services Platform<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:29</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:48</var> PST</small><br><strong>Scheduled</strong> - We will be doing an emergency maintenance on one of our primary XSP server clusters. This may temporarily affect you ability to login to applications associated with this server to include all Call Center users. If you are affected, please close the application browser and login again. Maintenance will begin at 11:59PMPM PST and last approximately 10-20 minutes. If you have any questions, please contact support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/198596652024-01-31T20:00:45-08:002024-01-31T20:00:45-08:00BluIP Scheduled Software Maintenance and Updates ***NON-SERVICE AFFECTING***<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:12</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing software maintenance to apply patches and updates to the Los Angeles core and Chicago core mail servers. During the time of maintenance, voicemails may be delayed for 1-2 hours.<br /><br />*****This maintenance WILL NOT affect any other BluIP portal or voice services*****<br /><br />If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/198768782024-01-31T07:56:28-08:002024-01-31T07:56:28-08:00AIVA Connect Business Intelligence - Reporting<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:56</var> PST</small><br><strong>Identified</strong> - BluIP is currently experiencing a disruption of service with AIVA Connect Business Intelligence.<br /><br /> ***This only impacts those users with custom reporting for AIVA Connect. ***<br /><br />We have identified the issue and our engineering and analytics team is working to resolve. We will provide an ETA as more information is available. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/198328302024-01-30T11:16:54-08:002024-01-30T11:16:54-08:00BluIP Scheduled Core Software Maintenance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:16</var> PST</small><br><strong>Completed</strong> - This maintenance has been canceled and will be postponed to two weeks from now. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:13</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing maintenance and updates for both primary markets located in Los Angeles and Chicago. This may affect web login access to BluIP services; please attempt re-login if you are logged out. Call processing will NOT be affected.<br /><br />Maintenance will happen within the BluIP maintenance window (10:00PM PDT - 4:00AM PDT). If you have any questions or concerns, please email BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/198344222024-01-26T02:00:47-08:002024-01-26T02:00:47-08:00Emergency Maintenance - Core Application Servers<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:10</var> PST</small><br><strong>Scheduled</strong> - We will be doing an emergency maintenance on one of our primary application server clusters to resolve synchronization issues. Although there is redundancy in place and we do not expect customer impact, this maintenance may temporarily affect you ability to login to some BluIP applications. If you are affected, please close the application or application browser and login again.<br /><br />*** Call processing WILL NOT be affected. ***<br /><br /> Maintenance will begin at 10:00PM PST and last approximately 4 hours. If you have any questions, please contact support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/197598822024-01-25T22:00:20-08:002024-01-25T22:00:20-08:00BluIP Scheduled Software Maintenance and Updates ***NON-SERVICE AFFECTING***<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:42</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing software maintenance to apply patches and updates to the Los Angeles core and Chicago core mail servers. During the time of maintenance, voicemails may be delayed for 1-2 hours.<br /><br />*****This maintenance WILL NOT affect any other BluIP portal or voice services*****<br /><br />If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/196617092024-01-23T03:00:06-08:002024-01-23T03:00:06-08:00BluIP Scheduled Software Maintenance and Updates ***NON-SERVICE AFFECTING***<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>03:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing software maintenance to apply patches and updates to our Los Angeles and Chicago core infrastructure. This will be a controlled & non-service affecting maintenance window. Due to redundancy measures in place we DO NOT expect any interruptions to BluIP services or call processing.<br /><br />Approximate maintenance length expected is 6 Hours. If you have any questions or concerns, please email BluIP Support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/197597422024-01-18T17:45:19-08:002024-01-18T17:48:31-08:00Emergency Maintenance - Xtended Services Platform<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:48</var> PST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:45</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:23</var> PST</small><br><strong>Scheduled</strong> - We will be doing an emergency maintenance on one of our primary XSP server clusters. This may temporarily affect you ability to login to applications associated with this server to include all Call Center users. If you are affected, please close the application browser and login again. Maintenance will begin at 5:30PM PST and last approximately 5-10 minutes. If you have any questions, please contact support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/197428822024-01-18T00:29:51-08:002024-01-26T11:22:48-08:00BluIP Scheduled Core Software Maintenance<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>00:29</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>23:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:35</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing maintenance and updates for both primary markets located in Los Angeles and Chicago. This may affect web login access to BluIP services; please attempt re-login if you are logged out. Call processing will NOT be affected.<br /><br />Maintenance will happen within the BluIP maintenance window (10:00PM PDT - 4:00AM PDT). Approximate maintenance length expected is 4 hours. If you have any questions or concerns, please email BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/197401822024-01-17T12:29:34-08:002024-01-26T11:23:19-08:00BluIP Scheduled Core Software Maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:23</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing maintenance and updates for both primary markets located in Los Angeles and Chicago. This may affect web login access to BluIP services; please attempt re-login if you are logged out. Call processing will NOT be affected.<br /><br />Maintenance will happen within the BluIP maintenance window (10:00PM PDT - 4:00AM PDT). Approximate maintenance length expected is 4 hours. If you have any questions or concerns, please email BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/196617032024-01-16T03:01:08-08:002024-01-16T03:01:09-08:00BluIP Scheduled Software Maintenance and Updates ***NON-SERVICE AFFECTING***<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>03:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:48</var> PST</small><br><strong>Scheduled</strong> - BluIP will be performing software maintenance to apply patches and updates to our Los Angeles and Chicago core infrastructure. This will be a controlled & non-service affecting maintenance window. Due to redundancy measures in place we DO NOT expect any interruptions to BluIP services or call processing.<br /><br />Approximate maintenance length expected is 6 Hours. If you have any questions or concerns, please email BluIP Support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/193420302023-12-06T22:00:12-08:002023-12-06T22:00:12-08:00BluIP Communications Operations Monitor (Sniffer/Palladion) Maintenance ***Non-Service Affecting***<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> PST</small><br><strong>Scheduled</strong> - On Wednesday 12/6/2023 BluIP will be performing maintenance on the the OCOM (Sniffer/Palladion) beginning at 8:00PM PT. During the time of maintenance, this Sniffer portal will be unavailable for 1-2 hours.<br /><br />*****This maintenance WILL NOT affect any other BluIP portal or voice services*****<br /><br />If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/191974152023-11-27T11:23:40-08:002023-11-27T11:23:40-08:00AIVA Connect Intermittent Service Issue<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Resolved</strong> - Issue has been resolved. If you have any further concerns, please contact BluIP Support.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>19:56</var> PST</small><br><strong>Monitoring</strong> - Microsoft Azure performance has improved and we are continuing to monitor. If you have any questions, please contact BluIP Support.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Identified</strong> - BluIP has received some reports of login and ACD status updates with the AIVA Connect Platform. We have identified the issue and are working with our technology partners to resolve. The issue has been identified and are attributed to delays with Microsoft Azure Cloud infrastructure. We are currently working with Microsoft and monitoring progress. We will update you as more information becomes available; thank you for your patience in this matter.<br /><br />Note: This service interruption looks to be intermittent and is not affecting all users. If you are having issues, please refresh your browser page affected.</p>tag:status.bluip.com,2005:Incident/190402062023-11-16T01:59:16-08:002023-11-16T01:59:16-08:00BluIP Maintenance - New Update: AIVA Connect Client v2.7.7<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>01:59</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>23:59</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:10</var> PST</small><br><strong>Scheduled</strong> - Get ready to elevate your experience with our latest AIVA Connect Client update! We've packed version 2.7.7 with new features and enhancements to streamline your communication and improve performance. <br /><br />BluIP maintenance will begin on November 15th 2023 at 11:59PM PST and last approximately 2 hours. While AIVA is under maintenance, agent services will be unavailable. Please log out of the system before the start of maintenance. If any users are logged in, they may be forcefully removed.<br /><br />What's New:<br />• Enhanced Contacts Directory: You can now filter contacts by department, enjoy an unlimited number of entries, and see automatic avatars for contacts without custom images.<br />• Improved Call Center Tools: Agents and admins will appreciate a new settings panel, dynamic statistics that adapt to your screen size, and avatars for an at-a-glance view of who’s who.<br />• Smarter Call Management: Transfer calls with ease thanks to a redesigned contacts list in the transfer panel, complete with helpful indicators and the ability to filter by department.<br />• Customizable ACD Menu: Tailor your Agent Call Distribution (ACD) menu to your liking and quickly see when you’re unavailable.<br />• Profile and Dialer Updates: Your account information is now more detailed, including the queues you’re a part of. Plus, choosing an outbound caller ID is smoother than ever.<br />• System Enhancements: We've greatly enhanced the performance, especially in synchronizing agent states and statuses. Also, note that agents won’t be able to set Do Not Disturb (DND) while in a queue, keeping everyone reachable when needed.<br /><br />Fixes & Improvements:<br />• We've squashed various bugs and fine-tuned the performance across the board to give you a seamless experience.<br /><br />Stay connected and efficient with these latest improvements. We encourage you to preview and test drive version 2.7.7 today and keep your communication flowing smoothly! <br /><br />To access the newest AIVA version, please go to https://aivaconnect.ai/ and click on “BETA” in the upper right corner of the page. After clicking this link, you will be directed to the AIVA version 2.7.7 login page. Please use your standard login credentials supplied by your organization. If you have any questions or comments, please contact BluIP support at support@bluip.com. Thank you!<br /><br />** Note: Some feature functionality within Beta may not be available depending on the client version agents are using within your organization. For the best user experience, we encourage you to move all agents to the same version of AIVA.<br />** Note: After 11/15/2023 maintenance to AIVA, ALL USERS will be upgraded to use the new 2.7.7 AIVA version.<br />** Note: Full details will be available in the AIVA 2.7.7 release notes.</p>tag:status.bluip.com,2005:Incident/190374072023-11-08T20:00:30-08:002023-11-08T20:00:30-08:00BluIP Communications Operations Monitor (Sniffer/Palladion) Maintenance ***Non-Service Affecting***<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Scheduled</strong> - On Wednesday 11/08/2023 BluIP will be performing maintenance on the the OCOM (Sniffer/Palladion) beginning at 6:00PM PT. We will be upgrading the system and performing standard updates/patches. During the time of maintenance, this Sniffer portal will be unavailable for 2 hours.<br /><br />*****This maintenance WILL NOT affect any other BluIP portal or voice services*****<br /><br />If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/190368862023-11-06T12:20:48-08:002023-11-06T12:20:48-08:00AIVA Connect Platform Maintenance - WebRTC<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> PST</small><br><strong>Completed</strong> - This maintenance cancelled until further notice. Thank you!</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:08</var> PST</small><br><strong>Scheduled</strong> - The Production WebRTC Soft-Phone and AIVA Connect System will go under for scheduled maintenance on November 8th, 2023 from 12:00AM PST – 3:00am PST.<br /><br />While WebRTC is under maintenance, the phone will be unavailable. Please log out of the system before the start of maintenance. If any users are logged in, they will be forcefully removed.<br /><br />If you have any questions or concerns please contact BluIP Support at support@bluip.com</p>tag:status.bluip.com,2005:Incident/187346942023-10-12T00:00:44-07:002023-10-12T00:00:44-07:00Reporting Analytics Maintenance Notification<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>22:03</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:16</var> PDT</small><br><strong>Scheduled</strong> - Attention valued BluIP customers.<br /> <br />Please be aware that our Reporting Analytics server (Akixi ONLY) will be unavailable on Wednesday, October 11, 2023 at 10:00PM - 12:00PM Pacific Time.<br /> <br />During this time, all reporting analytics functionalities will be unavailable including Standard, Advanced, ACD Agent, Enterprise and any custom CDR reports as well as Dashboards for both desktop and mobile platforms. <br /> <br />This maintenance is necessary to bring about new powerful features to our reporting analytics platform.<br /> <br />Here are just some of sample enhancements you can expect post-upgrade depending on your reporting level.<br /> <br /> - Reporting Enhancements<br />- Custom Caller Descriptions<br />- Reporting users can tag custom descriptions against external callers directly from the Historic Call List report.<br />- Report Style Name Changes<br />- When creating and modifying reports, report styles have been updated with new names and categorized under relevant sub-categories.<br />- Basic and Advanced Report Configuration- <br />- When creating a new report or modifying an existing report, Reporting Users can select between Basic or Advanced settings.<br />- UI Drag and Drop <br />- When maintaining the Akixi reporting repository, users can use drag and drop functionality along with keyboard shortcuts to simplify management of user report libraries.<br />- Remove Repeat Callers<br />- Reporting users can remove repeat abandoned calls from the same number, to help reduce the number of call records on report styles such as the Unreturned Lost Calls report.<br />- Insights Dashboard Enhancements<br />- The Insights Dashboard has been modified to display only external inbound call statistics from the previous 30 days.<br />- Report Recycle Bin<br />- Reporting Users can recover deleted reports from the Report Recycle Bin, preventing them from permanently losing reports that are accidentally deleted.<br />- Calls By Day of Week Report type<br />- The Calls by Day of Week report type is an interval report showcasing each day of the week – this provides measurable trend analysis on a day-by-day basis. A custom timeframe can be set against the report (e.g. a month) to identify activity occurring each day of the week. This allows Reporting Users to easily see which days are commonly busier than others or which day of the week calls are more likely to be missed.<br />Calls Transferred In/Out Metric<br />- Transferred In and Out metrics can be added to a number of Reports, allowing Reporting Users to easily measure the number and percentage of calls that are manually transferred between devices.<br />- Abandoned Threshold Metrics<br />- Abandoned Threshold Metrics can be reported on to measure the quantity and percentage of abandoned calls that occur within custom set duration thresholds<br /><br />NOTE: Reporting data collection will be unaffected during this upgrade and reporting analytics/dashboards will be fully restored after maintenance has been completed.<br /> <br />For more information, or if you have any questions, please contact the BluIP Support at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/181559782023-10-11T04:00:00-07:002023-10-11T04:00:00-07:00BluIP SBC Maintenance *** Service Affecting Maintenance*** Los Angeles (LAX)<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Scheduled</strong> - BluIP will be upgrading the SBCs (Session Border Controller) in the LAX (Los Angeles) market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall. <br /><br />On October 10-11th, 2023 BluIP will be upgrading the SBCs located in our Los Angele Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***. <br /><br />Although redundancy is in place, users pointed to these market specific SBCs may intermittently experience service interruptions during maintenance hours [10:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 3-6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>tag:status.bluip.com,2005:Incident/181558052023-10-04T04:00:01-07:002023-10-04T04:00:01-07:00BluIP SBC Maintenance *** Service Affecting Maintenance*** Chicago (ORD)<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Scheduled</strong> - BluIP will be upgrading the SBCs (Session Border Controller) in the ORD (Chicago) market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall. <br /><br />On October 3rd-4th, 2023 BluIP will be upgrading the SBCs located in our Chicago Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***. <br /><br />Although redundancy is in place, users pointed to these market specific SBCs may intermittently experience service interruptions during maintenance hours [10:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 3-6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.</p>