Completed -
The scheduled maintenance has been completed.
Nov 5, 01:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 PST
Scheduled -
Scheduled Maintenance Notification
BluIP will be performing scheduled maintenance with core routing and carrier infrastructure for an Inbound DID underlying carrier (ULC). This maintenance will affect only a small subset of customers.
Maintenance Window: Date: November 4th, 2025 Time: 10:00 PM – 01:00 AM PST (Duration: 3 hours)
Impact: Some customers may experience brief, intermittent interruptions to inbound call delivery during the maintenance window. Outbound calls and all other services are expected to remain fully operational.
Reason: Proactive maintenance to optimize core routing and carrier systems for continued reliability and performance.
Our Engineering Team will be actively monitoring throughout the maintenance period to minimize impact and verify service stability upon completion.
If you have any questions or concerns, please contact BluIP Support at support@bluip.com . Thank you for your understanding as we continue to enhance the reliability of our network.
Oct 28, 11:05 PDT
Resolved -
Microsoft Azure has resolved the Front Door DNS issue, and we are no longer observing any service-affecting impact to the AIVA Console or related services.
All systems remain fully operational and stable, including any components that were temporarily redirected during mitigation.
We will continue standard monitoring, but no further disruption is expected. This incident is now closed, and an official RCA will be distributed upon request.
For any questions, please contact BluIP Support at support@bluip.com.
Thank you for your patience and understanding during this event.
Oct 30, 09:37 PDT
Monitoring -
Service to the AIVA Console has been restored following remediation of the Microsoft Azure Front Door DNS issue that impacted connectivity earlier today.
All systems are now fully normalized, including any temporary service redirections implemented during mitigation.
Our engineering team continues to monitor system performance to confirm sustained stability across all AIVA services.
At this time, all services are operational, and no further impact is expected. A final confirmation will be provided once Microsoft reports full resolution on the Azure platform.
Thank you for your patience and understanding during this event.
Oct 29, 18:20 PDT
Update -
Our investigation has determined that the AIVA Console disruption is related to an ongoing Microsoft Azure Front Door DNS issue, which is impacting connectivity to services hosted within Azure.
To mitigate the impact, our engineering team is in the process of redirecting AIVA services away from Azure Front Door while Microsoft works to resolve the underlying DNS fault.
Users who continue to experience access issues can try connecting via the alternate link below:
We are actively monitoring system performance and will provide updates as more information becomes available or when Microsoft confirms full restoration.
Oct 29, 10:33 PDT
Identified -
We have confirmed that the AIVA Console service interruption is the result of a widespread Microsoft Azure outage related to DNS resolution failures. This issue is impacting multiple Azure-hosted services globally, including components supporting the AIVA platform.
Users experiencing issues can try the alternate access link below:
Please note that this alternate link may also experience degraded performance or become unavailable depending on the extent of the Azure DNS disruption.
Our engineering team continues to monitor Microsoft’s progress and will provide additional updates as service restoration efforts continue.
Oct 29, 10:03 PDT
Investigating -
Time Detected: Approximately 9:05AM Status: Investigating
We are currently receiving reports of AIVA Console being unavailable or unresponsive. Preliminary assessment indicates that this disruption is likely related to a broader service interruption affecting Microsoft Azure Cloud. Our engineering team is monitoring the situation closely and working to confirm the full scope of impact.
If you are currently experiencing issues, you may try accessing AIVA through the following link:
Please note that this link may also be affected depending on the severity and duration of the Azure outage, and availability cannot be guaranteed.
We will continue to provide updates as more information becomes available or once Azure confirms full service restoration. Thank you for your patience in this matter.
Oct 29, 09:26 PDT
Completed -
The scheduled maintenance has been completed.
Oct 29, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled -
On Wednesday 10/29/2025 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard updates & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ may be unavailable for 1-2 hours.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Oct 27, 16:11 PDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 PDT
Scheduled -
Overview: BluIP Engineering will perform scheduled maintenance to apply routine patch updates to core database components and application servers in both markets.
Impact: This maintenance should not affect call processing due to redundancy measures in place. However, customers may experience intermittent impact to provisioning services during the update window, including temporary delays when adding or modifying users, devices, or features.
Details: These updates include vendor-recommended patches and internal performance optimizations designed to maintain platform security and stability. All changes have been vetted and validated in BluIP’s staging environment prior to production release.
Customer Action: No customer action is required.
Monitoring: BluIP Engineering will closely monitor all systems during and after the maintenance to ensure normal service operation.
Contact: For any questions or observed issues during this window, please contact BluIP Support at support@bluip.com.
Oct 14, 15:48 PDT