Resolved -
At this time, no further issues have been observed. BluIP will continue standard monitoring, and this incident is considered closed. RCA will be provided upon request, once received by the NICE engineering team. Thank you for your patience in this matter.
Feb 11, 13:34 PST
Monitoring -
Incident Update – NICE Platform
The previously reported login issues and latency affecting the NICE platform appear to be resolved at this time.
BluIP continues to monitor the platform for stability in coordination with NICE engineering and support team.
Status: Resolved – Monitoring
Impact: No current impact observed
A Root Cause Analysis (RCA) will be provided upon request once this incident is fully closed from NICE engineering.
Thank you for your patience in this matter.
Feb 10, 15:28 PST
Investigating -
BluIP has received reports of users experiencing intermittent login failures and increased latency when accessing the NICE platform.
We have engaged NICE support, and their engineering teams are actively investigating and working toward resolution.
At this time, the issue isolated to the NICE platform. BluIP core voice services remain operational.
Status: Investigating
Impact: Login access issues and performance degradation for some users
Vendor Engagement: NICE engineering actively working the issue
Further updates will be provided as additional information becomes available.
Feb 10, 14:03 PST