Identified - BluIP is currently experiencing a disruption of service with AIVA Connect Business Intelligence.
***This only impacts those users with custom reporting for AIVA Connect. ***
We have identified the issue and our engineering and analytics team is working to resolve. We will provide an ETA as more information is available. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.
Jan 31, 2024 - 07:56 PST
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Online Support
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazz Fusion
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Voice Inbound - Toll Free
Operational
90 days ago
100.0
% uptime
Today
Unity
?
Operational
90 days ago
100.0
% uptime
Today
UC-One
?
Operational
90 days ago
100.0
% uptime
Today
Loki
?
Operational
90 days ago
100.0
% uptime
Today
E911 Services
Operational
90 days ago
100.0
% uptime
Today
Dialer
Operational
90 days ago
100.0
% uptime
Today
Dialer V3
Operational
90 days ago
100.0
% uptime
Today
Dialer V5
Operational
90 days ago
100.0
% uptime
Today
bluip.io
Operational
90 days ago
100.0
% uptime
Today
XSI Integrations
Operational
90 days ago
100.0
% uptime
Today
Underlying Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
AI Platform
Operational
90 days ago
100.0
% uptime
Today
Frontend IVR / AI API Platform
?
Operational
90 days ago
100.0
% uptime
Today
AI Engines
?
Operational
90 days ago
100.0
% uptime
Today
Palladion/Sniffer
?
Operational
90 days ago
100.0
% uptime
Today
AIVA
Degraded Performance
90 days ago
100.0
% uptime
Today
WebRTC Portal Login
Operational
90 days ago
100.0
% uptime
Today
WebRTC Voice Services
Operational
90 days ago
100.0
% uptime
Today
Ticketing System
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Degraded Performance
Voice AI
Operational
90 days ago
100.0
% uptime
Today
QoS Tool
?
Operational
90 days ago
100.0
% uptime
Today
Call Center
Operational
90 days ago
100.0
% uptime
Today
CC Reporting
Operational
90 days ago
100.0
% uptime
Today
Call Center Client
Operational
90 days ago
100.0
% uptime
Today
Underlying Carrier
Operational
90 days ago
100.0
% uptime
Today
Voicemail
?
Operational
90 days ago
100.0
% uptime
Today
SBC (Session Border Controller)
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams Calling
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Update -
We will be undergoing scheduled maintenance during this time.
Apr 23, 2024 - 10:21 PDT
Scheduled -
We would like to inform you of an upcoming maintenance window during which we will be upgrading the BroadWorks Call Center Client to improve your experience, enhance performance and address any open bug fixes.
Maintenance Schedule
Date: May 2nd, 2024 Time: 11:59PM PST Duration: 4 Hours
During the maintenance period, you will experience temporary interruption in the BroadWorks Call Center Client services. If you are logged out of the Call Center client services please close your browser and login again.
If you have any questions or concerns regarding this maintenance, please feel free to reach out to our support team at support@bluip.com.
Apr 23, 2024 - 10:17 PDT
Completed -
The scheduled maintenance has been completed.
Apr 26, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 PDT
Scheduled -
We would like to inform you about an upcoming maintenance event on our LAX Core Session Border Controller (SBC) . Please review the details of the maintenance below:
Maintenance Details:
Date: 4/25/2024 Time: 10:00PM PST - 2:00AM PST
Purpose: We will be performing a non-service-affecting upgrade to our SBC to enhance system performance, bug fixes, and improve overall security.
Impact: Due to redundancy measures in place, no service disruption is expected during this maintenance window. Our team will take every measure to minimize any potential impact.
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Apr 23, 14:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 25, 01:59 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:59 PDT
Scheduled -
BluIP will be performing maintenance on the AIVA Connect Console to address various bug fixes and enhancements. We have designed this upgrade to be seamless and non-service-affecting, ensuring your ongoing activities are not disrupted.
Here's what you can expect:
Scheduled Upgrade Time: Maintenance will begin on April 24th, 2024 at 11:59PM PST and last approximately 2 hours. The process will be quick, and you will be able to continue using the client without interruption.
Bug Fixes and Improvements: Maintenance will address various bug fixes and enhancements.
No Action Required: The upgrade will be automatically applied, so you should not need to take any action. Your client will be updated without any impact on your current activities. If you experience any issues please reload the your browser and login again.
If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!
Apr 24, 10:01 PDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 PDT
Scheduled -
We would like to inform you of an upcoming maintenance window during which we will be performing a non-service maintenance to the VAIG SBC(s) within our network. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security.
Impact of Maintenance: We are pleased to confirm that this maintenance will not affect your services. You will experience no downtime or interruptions during the maintenance period.
If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!
Apr 23, 10:55 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 PDT
Scheduled -
We would like to inform you about an upcoming maintenance event on our LAX Core Session Border Controller (SBC) . Please review the details of the maintenance below:
Maintenance Details:
Date: 4/18/2024 Time: 10:00PM PST - 2:00AM PST
Purpose: We will be performing a non-service-affecting upgrade to our SBC to enhance system performance, bug fixes, and improve overall security.
Impact: Due to redundancy measures in place, no service disruption is expected during this maintenance window. Our team will take every measure to minimize any potential impact.
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Apr 18, 13:18 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 PDT
Scheduled -
BluIP will be performing software maintenance and updates for the Recorder servers (Call Recording Platform). This will be a controlled maintenance, portal access at https://recorder.masteraccess.com may be unavailable for about 15-20 minutes but all calls will be recorded as usual during this time.
If you have any questions, please open a ticket with BluIP Support at support@bluip.com.
Apr 16, 12:49 PDT