BluIP, Inc.

All Systems Operational

Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
Voice Inbound - Toll Free Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazzware Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Unity Operational
Loki Operational
E911 Services Operational
bluip.io Operational
XSI Integrations Operational
Underlying Infrastructure Operational
AI Platform Operational
Frontend IVR / AI API Platform Operational
AI Engines Operational
OCOM Operational
AIVA Operational
WebRTC Portal Login Operational
WebRTC Voice Services Operational
Ticketing System Operational
Reporting Operational
Voice AI Operational
Fulfillment Operational
SMS Operational
Studio Operational
Call Center Operational
CC Reporting Operational
Call Center Client Operational
Underlying Carrier [Voice Services] Operational
Voicemail Operational
SBC (Session Border Controller) Operational
Microsoft Teams Calling Operational
Analytics and Reporting Operational
Webex Operational
DMS Operational
NICE CXone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

BluIP Communications Operations Monitor (OCOM/Palladion) Maintenance ***Non-Service Affecting*** Jan 7, 2026 20:00 - Jan 8, 2026 00:00 PST

On Wednesday 1/7/2026 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard upgrades & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ will be unavailable for approximately 4 hours.

*****This maintenance WILL NOT affect any other BluIP portal or voice services*****

If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Posted on Dec 23, 2025 - 11:44 PST
Dec 24, 2025
BluIP Scheduled Maintenance – AIVA Connect Studio Upgrade
Completed - The scheduled maintenance has been completed.
Dec 24, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 01:00 PST
Scheduled - BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.

Date: 12-24-25
Time: 01:00 AM PST (Duration: 1 hour)

Impact: This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window. Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment. If you have any questions, please contact BluIP Support at support@bluip.com
Dec 24, 00:18 PST
Dec 23, 2025

No incidents reported.

Dec 22, 2025
Call Recorder Maintenance - Recorder Dashboard Certificate Update
Completed - The scheduled maintenance has been completed.
Dec 22, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 12:30 PST
Scheduled - BluIP will be performing software maintenance and updates for the Recorder servers (Call Recording Dashboard). This will be a controlled maintenance, although WebGUI connectivity at https://recorder.bluip.com may be unavailable for about 15-20 minutes, all calls will be recorded as usual during this time.

If you have any questions, please open a ticket with BluIP Support at support@bluip.com.
Dec 22, 12:29 PST
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
BluIP Maintenance Alert: Required Restart for Polycom/HP IP Phones
Completed - The scheduled maintenance has been completed.
Dec 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 22:00 PST
Scheduled - BluIP will be performing a security-related update affecting select Poly/HP phone models. To ensure continued reliability and compliance with our security standards, all devices listed below must be restarted.

Impacted Phone Models:

- Poly CCX 400
- Poly CCX 500
- Poly CCX 600
- Polycom VVX 150
- Polycom VVX 201
- Polycom VVX 250
- Polycom VVX 300
- Polycom VVX 301
- Polycom VVX 310
- Polycom VVX 350
- Polycom VVX 400
- Polycom VVX 401
- Polycom VVX 410
- Polycom VVX 411
- Polycom VVX 450
- Polycom VVX 500
- Polycom VVX 501
- Polycom VVX 600
- Polycom VVX 601
- Poly Edge E100
- Poly Edge E220
- Poly Edge E300
- Poly Edge E320
- Poly Edge E350
- Poly Edge E400
- Poly Edge E450
- Poly Edge E500
- Poly Edge E550

Action Recommended:
We strongly encourage customers to manually restart any impacted phones at their convenience before December 18, 2025.

Scheduled Remote Restart:
Any phones not restarted manually by customers will be automatically restarted by BluIP on December 18, 2025, at 10:00 PM PST.

If you have any questions or concerns, please contact the BluIP support team at support@bluip.com
Dec 11, 10:17 PST
BluIP Maintenance Notice: WebRTC SBC Certificate Update
Completed - The scheduled maintenance has been completed.
Dec 19, 00:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 23:59 PST
Scheduled - BluIP will be performing a scheduled maintenance window to update security certificates across our WebRTC Session Border Controller (SBC) infrastructure. This update is part of our ongoing security and compliance practices.

Maintenance Schedule:
Date: 12/18/25
Time: 11:59AM PST
Duration: 1 Hour

Impact:
No service impact is expected during this maintenance window. All WebRTC services, call handling, and signaling will remain operational throughout the update.

Our Engineering Team will actively monitor all systems during the maintenance to ensure platform stability.

If you have any questions, please contact BluIP Support at support@bluip.com
.
Dec 9, 11:43 PST
Dec 18, 2025
BluIP Maintenance Notice: WebRTC SBC Certificate Update
Completed - The scheduled maintenance has been completed.
Dec 18, 00:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 23:59 PST
Scheduled - BluIP will be performing a scheduled maintenance window to update security certificates across our WebRTC Session Border Controller (SBC) infrastructure. This update is part of our ongoing security and compliance practices.

Maintenance Schedule:
Date: 12/17/25
Time: 11:59AM PST
Duration: 1 Hour

Impact:
No service impact is expected during this maintenance window. All WebRTC services, call handling, and signaling will remain operational throughout the update.

Our Engineering Team will actively monitor all systems during the maintenance to ensure platform stability.

If you have any questions, please contact BluIP Support at support@bluip.com
.
Dec 9, 11:41 PST
Dec 17, 2025
Maintenance Notice: Direct Internet Access (DIA) Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 17, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 PST
Scheduled - BluIP will be performing scheduled maintenance on components within our Direct Internet Access (DIA) infrastructure as part of routine network upkeep and reliability improvements.

Maintenance Window
Date: 12/16/2025
Time: 10:00PM
Duration: 2 Hours

Impact
No service interruption is expected during this maintenance window. All customer services will remain operational, as network redundancy and failover mechanisms are in place.

Our Engineering Team will actively monitor the environment throughout the maintenance period to ensure continued service stability.

If you have any questions or experience unexpected behavior, please contact BluIP Support at support@bluip.com
Dec 16, 13:53 PST
Dec 16, 2025
BluIP Incident - AIVA Studio and AIVA 2.5 Degraded State
Resolved - BluIP has restored normal service operations for the AIVA Studio and AIVA 2.5 platforms. The previously reported degraded performance has been resolved, and all Studio-based automation and related functionality are operating as expected.

This incident is now closed. A root cause analysis (RCA) will be provided following a complete review of the incident. If you continue to experience any issues, please contact BluIP Support.
Dec 16, 14:01 PST
Monitoring - BluIP has restored normal service operations for the AIVA Studio and AIVA 2.5 platforms. The previously reported degraded performance has been resolved, and all Studio-based automation and related functionality are operating as expected.

The Engineering Team will continue to monitor the environment to ensure ongoing stability. A root cause analysis (RCA) will be provided following a complete review of the incident. If you continue to experience any issues, please contact BluIP Support.
Dec 16, 08:43 PST
Investigating - BluIP is investigating reports of a degraded service condition impacting the AIVA Studio and AIVA 2.5 platforms. During this time, users may experience intermittent performance issues when accessing or executing Studio-based automation, including delayed responses or limited functionality within certain workflows. Interactions dependent on AIVA Studio and AIVA 2.5 automation may also affect voice AI interactions.

The Engineering Team is actively investigating the reported behavior and monitoring platform performance while working to identify contributing factors and implement corrective actions as needed.

Thank you for your patience in this matter and we will update as more information becomes available.
Dec 16, 07:44 PST
BluIP Scheduled Maintenance – AIVA Connect Studio Upgrade
Completed - The scheduled maintenance has been completed.
Dec 16, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 01:00 PST
Scheduled - BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.

Date: 12-16-25
Time: 01:00 AM PST (Duration: 1 hour)

Impact:
This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window.

Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment.

If you have any questions, please contact BluIP Support at support@bluip.com
Dec 15, 08:43 PST
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
BluIP Scheduled Maintenance – AIVA Connect Studio Upgrade
Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 01:00 PST
Scheduled - BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.

Date: 12-11-25
Time: 01:00 AM PST (Duration: 1 hour)

Impact:
This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window.

Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment.

If you have any questions, please contact BluIP Support at support@bluip.com
Dec 9, 09:35 PST
Dec 10, 2025
BluIP Maintenance Alert: Required Restart for Polycom/HP IP Phones
Completed - The scheduled maintenance has been completed.
Dec 10, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 PST
Scheduled - BluIP will be performing a security-related update affecting select Poly/HP phone models. To ensure continued reliability and compliance with our security standards, all devices listed below must be restarted.

Action Recommended:
We strongly encourage customers to manually restart any impacted phones at their convenience before December 10, 2025.

Scheduled Remote Restart:
Any phones not restarted manually by customers will be automatically restarted by BluIP on December 10, 2025, at 10:00 PM PST.

Impacted Phone Models:

- Poly CCX 400
- Poly CCX 500
- Poly CCX 600
- Polycom VVX 150
- Polycom VVX 201
- Polycom VVX 250
- Polycom VVX 300
- Polycom VVX 301
- Polycom VVX 310
- Polycom VVX 350
- Polycom VVX 400
- Polycom VVX 401
- Polycom VVX 410
- Polycom VVX 411
- Polycom VVX 450
- Polycom VVX 500
- Polycom VVX 501
- Polycom VVX 600
- Polycom VVX 601
- Poly Edge E100
- Poly Edge E220
- Poly Edge E300
- Poly Edge E320
- Poly Edge E350
- Poly Edge E400
- Poly Edge E450
- Poly Edge E500
- Poly Edge E550

There is no expected service interruption aside from the brief reboot cycle of each device.

If you have any questions or require assistance, please contact BluIP Support at support@bluip.com
Nov 18, 12:39 PST
BluIP Scheduled Software Maintenance and Updates ***NON-SERVICE AFFECTING***
Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 PST
Scheduled - BluIP will be performing software maintenance to apply patches and updates to the core mail servers.

Impact: Due to redundancy measures in place, no service disruption is expected during this maintenance window.

*****This maintenance WILL NOT affect any other BluIP portal or voice services*****

If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Dec 9, 11:43 PST
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