BluIP, Inc.

All Systems Operational

Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Operational
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
Voice AI Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Call Center Client Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier Operational
90 days ago
100.0 % uptime
Today
Voicemail ? Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Calling Operational
90 days ago
100.0 % uptime
Today
Akixi ? Operational
90 days ago
100.0 % uptime
Today
Webex ? Operational
90 days ago
100.0 % uptime
Today
DMS ? Operational
90 days ago
100.0 % uptime
Today
NICE CXone Operational
90 days ago
99.45 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance – WebRTC SBC Clusters - AIVA Console Service Affecting Jul 8, 2025 11:59-12:59 PDT

Subject: Scheduled Maintenance – WebRTC SBC Clusters

BluIP will be performing scheduled maintenance on our WebRTC SBC clusters to enhance performance and reliability.

Maintenance Window: 11:59PM PST - 01:00AM PST
Date: 07-08-2025
Time: 11:59PM
Duration: Approximately 1 Hour

Impact:

*** This maintenance will be service-affecting for users actively connected to the AIVA Console platform during the maintenance window. Some users may experience call disruptions or disconnections. If impacted, users may need to log back in to restore full service. ***

We recommend saving your work and logging out before the maintenance begins to avoid any potential disruptions.

If you have any questions or require assistance, please contact our support team at support@bluip.com.

Thank you for your understanding and continued support.

Sincerely,
BluIP Network Operations Team

Posted on Jun 16, 2025 - 12:01 PDT
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - This incident has been resolved.
Jul 2, 21:17 PDT
Monitoring - Status: Service Restoration Confirmed

Internal testing and end-user feedback have confirmed that service has been fully restored.

NICE will continue working with the third-party provider to identify the root cause of the issue.

Jul 2, 16:53 PDT
Update - Status: Partial Service Restoration Confirmed

NICE has confirmed that the majority of digital channel issues have been resolved. However, some customers may still experience intermittent issues with digital chat.

NICE is actively monitoring the platform and addressing remaining issues as they are reported. They continue to work with a third-party provider to determine root cause.

Due to the complexity of the issue, an accurate ETA is not yet available. Updates will be provided as progress continues.

Jul 2, 16:18 PDT
Update - A further update will be provided upon completion of the work or as new information becomes available from NICE support team.
Jul 2, 15:08 PDT
Identified - Date/Time Identified: July 2, 2025 at 12:39 PM PST
Service Impact: NICE CXone – Digital Channels

Description:
NICE has reported a service interruption affecting digital channels within the CXone platform. Some users may be unable to access the Digital interface or may experience issues with digital contact routing.

Current Status:
NICE has begun implementing a fix to this service interruption. Traffic was previously redirected to a parallel configuration to allow the original system to recover. They are now migrating traffic back to the original configuration as part of the final restoration process.
NICE continues to work with a third-party provider to identify the root cause.

Estimated Time to Resolution:
No approximated time of resolution at this time.

Impact:

- Some users may continue to experience disruption to digital interactions.
- Access to the Digital interface may remain limited during recovery.

** Voice services are not impacted. **

Next Update:
A further update will be provided upon completion of the work or as new information becomes available from NICE support team.

For assistance or questions:
Please contact support@bluip.com.

Jul 2, 15:07 PDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Completed - The scheduled maintenance has been completed. Thank you!
Jun 25, 21:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 PDT
Scheduled - We would like to inform you of an upcoming maintenance to our primary media server clusters. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.

Maintenance Schedule:
Date: June 25th, 2025
Time: 10:00PM PST
Duration: 3 Hour(s)

Impact of Maintenance:

- Due to redundancy measures in place, we do not expect customer impact.

*** Call processing WILL NOT be affected. ***

If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

Jun 24, 14:31 PDT
Completed - The scheduled maintenance has been completed.
Jun 25, 00:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 23:59 PDT
Scheduled - Subject: Scheduled Maintenance – WebRTC SBC Clusters

BluIP will be performing scheduled maintenance on our WebRTC SBC clusters to enhance performance and reliability.

Maintenance Window: 11:59PM PST - 01:00AM PST
Date: 6-24-2025
Time: 11:59PM
Duration: Approximately 1 Hour

Impact:

*** This maintenance will be service-affecting for users actively connected to the AIVA Console platform during the maintenance window. Some users may experience call disruptions or disconnections. If impacted, users may need to log back in to restore full service. ***

We recommend saving your work and logging out before the maintenance begins to avoid any potential disruptions.

If you have any questions or require assistance, please contact our support team at support@bluip.com.

Thank you for your understanding and continued support.

Sincerely,
BluIP Network Operations Team

Jun 16, 11:59 PDT
Jun 24, 2025
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.