BluIP, Inc.
All Systems Operational
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IRV / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Operational
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BluIP will be doing standard core maintenance to MS Teams SBC's. This specifically related to customers using BluIP Teams integration and will not affect any of BluIP's other services or offerings. With redundancy measures in place we do not expect any service interruptions to the Teams environment.

Maintenance is expected to last approximately 1 hour. Please contact support@bluip.com for any questions or concerns.
Posted on Apr 15, 15:21 PDT
On the week of May 10th 2021 through May 13th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:16 PDT
On the week of May 10th 2021 through May 13th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:16 PDT
On the week of May 10th 2021 through May 13th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:17 PDT
On the week of May 10th 2021 through May 13th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:18 PDT
On the week of May 17th 2021 through May 20th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:19 PDT
On the week of May 17th 2021 through May 20th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:20 PDT
On the week of May 17th 2021 through May 20th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:20 PDT
On the week of May 17th 2021 through May 20th 2021 the BluIP Engineering team will be performing maintenance to upgrade various network core infrastructure. Upgrades will allow BluIP to offer newly supported features as well as provide a more robust and secure infrastructure moving forward.

*** Although this will be a controlled maintenance with redundancy measures in place, customers may experience interruptions to services during the maintenance window. ***

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Thank you and we look forward to servicing you in the future.

NOTE: This is a tentative schedule and timeline and may be subject to change.
Posted on Apr 15, 12:21 PDT
Past Incidents
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:01 PDT
Scheduled - The Production WebRTC Soft-Phone and AIVA Connect System will go under for scheduled maintenance on April 14th, 2021 from 11:59pm CT – 3:00am CT.

While WebRTC is under maintenance, the phone will be unavailable.

THIS DOES NOT IMPACT PREVIEW (BETA) WebRTC.

Please log out of the system before the start of maintenance. If any users are logged in, they will be forcefully removed.

The following features have been added in this latest release:

Customizability Functionality to WebRTC Call Analytics Dashboard
Call Analytics Dashboard System Enhancements
Minor bug fixes

For more information, please visit our change logs and documentation here:

https://docs.aivaconnect.ai/a/1294476-change-logs

Please note: if users login and have any challenges, please close the browser and clear cache.
If you have any questions or concerns please contact BluIP Support at support@bluip.com
Apr 12, 08:55 PDT
Completed - The scheduled maintenance is complete.
Apr 15, 00:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 PDT
Scheduled - BluIP Engineering team will be performing maintenance to implement software bug fixes related to UC1 Connect. This will be a controlled maintenance and we do not expect impact to other services due to redundancy measures in place.

Maintenance will be performed Wednesday beginning at 9:00PM PST and ending at 3:00AM PST. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".
Apr 14, 10:32 PDT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 PDT
Scheduled - On the week of April 12th 2021 through April 15th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".
Apr 9, 02:53 PDT
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 PDT
Scheduled - BluIP Engineering team will be performing post upgrade maintenance to various core servers and infrastructure. Although primary maintenance has been completed, the BluIP engineering team is still working to resolve minor issues as a result to software upgrades. We appreciate your patience and please contact BluIP support with any questions or concerns.
Apr 13, 04:54 PDT
Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 PDT
Scheduled - On the week of April 12th 2021 through April 15th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".
Apr 9, 02:52 PDT
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 PDT
Scheduled - On the week of April 5th 2021 through April 5th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Thank you!
Mar 16, 10:43 PDT
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:01 PDT
Scheduled - On the week of April 5th 2021 through April 5th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Thank you!
Mar 16, 10:41 PDT
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - On the week of April 5th 2021 through April 5th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Thank you!
Mar 16, 10:40 PDT
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:01 PDT
Scheduled - On the week of April 5th 2021 through April 5th 2021 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. We do not expect any downtime during the upgrade but there may be minimal service interruptions during the maintenance window. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".


Thank you!
Mar 16, 10:39 PDT
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:01 PDT
Scheduled - BluIP will be performing standard core maintenance on Thursday April 1st starting at 10:00PM PST. Maintenance WILL NOT affect any BluIP services and we do not expect impact to our customers due to redundant measures in place. If you have any questions or concerns, please open a ticket with BluIP Network Support by sending an email to support@bluip.com.
Apr 1, 22:00 PDT
Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 PDT
Scheduled - The Production WebRTC Soft-Phone and AIVA Connect System will go under for scheduled maintenance on March 31, 2021 from 11:59pm CT – 3:00am CT.

While WebRTC is under maintenance, the phone will be unavailable.THIS DOES NOT IMPACT PREVIEW (BETA) WebRTC. Please log out of the system before the start of maintenance. If any users are logged in, they will be forcefully removed.

The following features have been added in this latest release:

Customizability Functionality to WebRTC Call Analytics Dashboard
Call Analytics Dashboard System Enhancements
Minor bug fixes

For more information, please visit our change logs and documentation here:

https://docs.aivaconnect.ai/a/1294476-change-logs

Please note: if users login and have any challenges, please close the browser and clear cache.

If you have any questions or concerns please contact BluIP Support at support@bluip.com
Mar 29, 09:44 PDT