BluIP, Inc.
All Systems Operational
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IRV / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Jazzware will be upgrading the hospitality application software from 10.0 p1 to 10.0 p2.

*** THIS WILL NOT AFFECT ANY VOICE OR CLOUD SERVICES PROVIDED BY BLUIP. THESE UPGRADES ARE SPECIFIC TO HOSTED HOSPITALITY CUSTOMERS THAT HAVE JAZZWARE INTEGRATION***

HDSE will be upgrading the hospitality application software from 10.0 p1 to 10.0 p2.

The hospitality servers are in two node clusters and the inactive nodes will be upgraded first. We will perform a manual failover to the upgraded clusters that will account for about 10 minutes of down time. After the failover we will perform all the appropriate checks to confirm the upgraded system is working correctly at which time we will then upgrade the remaining nodes.

In the event a check fails we will fail back to the non-upgraded nodes and troubleshoot the issues on the upgraded nodes or roll back the upgrade depending on the issue.

Also during failover and failbacks we will check the wakeup call reports to make sure that outages will not occur while wake up calls are scheduled.

HOSPITALITY SERVICES THAT MAY BE AFFECTED DURING UPGRADE [APPROXIMATELY 10 MINUTES]:

- Provisioning at Check in/out
- MODIFICATIONS USING HOSPITALITY PORTAL
- Hospitality IVR’s – Maid Status, Wakeup Call
- Hospitality Alerts – Missed wakeup call, 911, etc.

Maintenance will begin on September 25th at 06:00AM PST and is expected to last approximately 10 MINUTES. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.
Posted on Sep 23, 14:06 PDT
Past Incidents
Sep 24, 2019

No incidents reported today.

Sep 23, 2019

No incidents reported.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:01 PDT
Scheduled - BluIP will be performing priority software maintenance for both primary markets; Los Angeles and Chicago. Although this maintenance WILL affect BluIP portal access as well as Broadsoft Call Center Agent Based software and portals, we DO NOT expect this maintenance to affect call processing.

If you are logged out of your portal or agent access during to maintenance, please refresh your client/web portal and re-login.

PRIORITY Maintenance will happen within the BluIP maintenance window promptly at 11:00 PM PST tonight [9/13/19]. Expected duration of the maintenance is 15 minutes. If you have any questions or concerns, please email BluIP Support at support@bluip.com
Sep 13, 15:48 PDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.