On Monday 12/15/2025 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard updates & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ will be unavailable for approximately 4 hours.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com. Posted on
Dec 10, 2025 - 13:05 PST
BluIP will be performing a scheduled maintenance window to update security certificates across our WebRTC Session Border Controller (SBC) infrastructure. This update is part of our ongoing security and compliance practices.
Impact: No service impact is expected during this maintenance window. All WebRTC services, call handling, and signaling will remain operational throughout the update.
Our Engineering Team will actively monitor all systems during the maintenance to ensure platform stability.
If you have any questions, please contact BluIP Support at support@bluip.com . Posted on
Dec 09, 2025 - 11:41 PST
BluIP will be performing a security-related update affecting select Poly/HP phone models. To ensure continued reliability and compliance with our security standards, all devices listed below must be restarted.
Action Recommended: We strongly encourage customers to manually restart any impacted phones at their convenience before December 18, 2025.
Scheduled Remote Restart: Any phones not restarted manually by customers will be automatically restarted by BluIP on December 18, 2025, at 10:00 PM PST.
If you have any questions or concerns, please contact the BluIP support team at support@bluip.com Posted on
Dec 11, 2025 - 10:17 PST
BluIP will be performing a scheduled maintenance window to update security certificates across our WebRTC Session Border Controller (SBC) infrastructure. This update is part of our ongoing security and compliance practices.
Impact: No service impact is expected during this maintenance window. All WebRTC services, call handling, and signaling will remain operational throughout the update.
Our Engineering Team will actively monitor all systems during the maintenance to ensure platform stability.
If you have any questions, please contact BluIP Support at support@bluip.com . Posted on
Dec 09, 2025 - 11:43 PST
Completed -
The scheduled maintenance has been completed.
Dec 11, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 01:00 PST
Scheduled -
BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.
Date: 12-11-25 Time: 01:00 AM PST (Duration: 1 hour)
Impact: This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window.
Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment.
If you have any questions, please contact BluIP Support at support@bluip.com
Dec 9, 09:35 PST
Completed -
The scheduled maintenance has been completed.
Dec 10, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 PST
Scheduled -
BluIP will be performing a security-related update affecting select Poly/HP phone models. To ensure continued reliability and compliance with our security standards, all devices listed below must be restarted.
Action Recommended: We strongly encourage customers to manually restart any impacted phones at their convenience before December 10, 2025.
Scheduled Remote Restart: Any phones not restarted manually by customers will be automatically restarted by BluIP on December 10, 2025, at 10:00 PM PST.
Completed -
The scheduled maintenance has been completed.
Dec 10, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 PST
Scheduled -
BluIP will be performing software maintenance to apply patches and updates to the core mail servers.
Impact: Due to redundancy measures in place, no service disruption is expected during this maintenance window.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Dec 9, 11:43 PST
Completed -
The scheduled maintenance has been completed.
Dec 3, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled -
BluIP will be performing a scheduled upgrade to the physical hardware supporting our core application servers. This maintenance is part of our ongoing infrastructure lifecycle management to enhance long-term performance, stability, and system capacity.
Impact: No service impact is expected. All voice services, applications, and integrations are expected to be fully operational throughout the maintenance window. Redundant systems will continue handling all workloads while hardware upgrades are performed.
Our Engineering Team will be actively monitoring the environment throughout the process.
If you have any questions, please contact BluIP Support at support@bluip.com.
Nov 18, 11:05 PST
Completed -
The scheduled maintenance has been completed.
Dec 2, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 PST
Scheduled -
BluIP will be performing scheduled core software upgrades related to the Webex for BroadWorks platform. These updates are part of our ongoing efforts to maintain platform reliability, performance, and long-term stability.
Impact: No service impact is expected due to the redundancy measures in place across our infrastructure. All services will remain available during the maintenance window.
If you experience any unexpected behavior with your Webex client, we recommend restarting the application.
For any questions, please contact BluIP Support at support@bluip.com
Nov 21, 13:42 PST