BluIP, Inc.

All Systems Operational

Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
Voice Inbound - Toll Free Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazzware Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Unity Operational
Loki Operational
E911 Services Operational
bluip.io Operational
XSI Integrations Operational
Underlying Infrastructure Operational
AI Platform Operational
Frontend IVR / AI API Platform Operational
AI Engines Operational
OCOM Operational
AIVA Operational
WebRTC Portal Login Operational
WebRTC Voice Services Operational
Ticketing System Operational
Reporting Operational
Voice AI Operational
Fulfillment Operational
SMS Operational
Studio Operational
Call Center Operational
CC Reporting Operational
Call Center Client Operational
Underlying Carrier [Voice Services] Operational
Voicemail Operational
SBC (Session Border Controller) Operational
Microsoft Teams Calling Operational
Analytics and Reporting Operational
Webex Operational
DMS Operational
NICE CXone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

BluIP Scheduled Maintenance – AIVA Connect Studio Upgrade Feb 25, 2026 01:00-02:00 PST

BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of our ongoing efforts to enhance application performance, platform stability, and support future scalability.

Date: 02/25/2026
Time: 01:00 AM PST (Estimated Duration: 1 hour)

Impact:
Due to the redundancy measures in place, no service disruption is expected. While brief or intermittent could impact may occur during the maintenance window, any such impact should be nominal. All AIVA services, call flows, and integrations are expected to remain available throughout the window.

Our Engineering Team will be actively monitoring the environment during the maintenance to ensure continued stability.
Posted on Feb 23, 2026 - 13:17 PST
Feb 24, 2026

No incidents reported today.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Fax Services Maintenance and Updates - Certificate Updates
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 PST
Scheduled - BluIP will be performing a scheduled maintenance window to update security certificates across our Faxing infrastructure. This update is part of our ongoing security and compliance practices.

Maintenance Schedule:
Date: 2/19/2026
Time: 9:00pm PT
Duration: 1 Hour

Impact:
No service impact is expected during this maintenance window. All Faxing services will remain operational throughout the update.

Our Engineering Team will actively monitor all systems during the maintenance to ensure platform stability.

If you have any questions, please contact BluIP Support at support@bluip.com
Feb 19, 10:14 PST
Call Recorder Maintenance - Recorder Dashboard Certificate Updates
Completed - The scheduled maintenance has been completed.
Feb 19, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 PST
Scheduled - BluIP will be performing software maintenance and updates for the Recorder servers (Call Recording Dashboard). This will be a controlled maintenance, although WebGUI connectivity at https://recorder.masteraccess.com may be unavailable for about 15-20 minutes, all calls will be recorded as usual during this time.

If you have any questions, please open a ticket with BluIP Support at support@bluip.com.
Feb 19, 10:15 PST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
BluIP Maintenance Notice: Direct Internet Access (DIA) Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 PST
Scheduled - BluIP will be performing scheduled maintenance on components within our Direct Internet Access (DIA) infrastructure as part of routine network upkeep and reliability improvements.

Maintenance Window
Date: 2/12/2026
Time: 10:00PM PST
Duration: 1 Hours

Impact
No service interruption is expected during this maintenance window. All customer services will remain operational, as network redundancy and failover mechanisms are in place.

Our Engineering Team will actively monitor the environment throughout the maintenance period to ensure continued service stability.

If you have any questions or experience unexpected behavior, please contact BluIP Support at support@bluip.com
Feb 11, 10:08 PST
Feb 11, 2026
Incident Notification – NICE Contact Center Platform
Resolved - At this time, no further issues have been observed. BluIP will continue standard monitoring, and this incident is considered closed. RCA will be provided upon request, once received by the NICE engineering team. Thank you for your patience in this matter.
Feb 11, 13:34 PST
Monitoring - Incident Update – NICE Platform

The previously reported login issues and latency affecting the NICE platform appear to be resolved at this time.

BluIP continues to monitor the platform for stability in coordination with NICE engineering and support team.

Status: Resolved – Monitoring
Impact: No current impact observed

A Root Cause Analysis (RCA) will be provided upon request once this incident is fully closed from NICE engineering.

Thank you for your patience in this matter.
Feb 10, 15:28 PST
Investigating - BluIP has received reports of users experiencing intermittent login failures and increased latency when accessing the NICE platform.

We have engaged NICE support, and their engineering teams are actively investigating and working toward resolution.

At this time, the issue isolated to the NICE platform. BluIP core voice services remain operational.

Status: Investigating
Impact: Login access issues and performance degradation for some users
Vendor Engagement: NICE engineering actively working the issue

Further updates will be provided as additional information becomes available.
Feb 10, 14:03 PST
Feb 10, 2026
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