Resolved -
Incident Resolved – Service Impact
The reported issues with intermittent inconsistent call handling and agent status have been resolved at the system level. Services have stabilized, monitoring confirms normal operation, and the manual workaround is no longer required.
This incident is now closed. A Root Cause Analysis (RCA) will be shared once all information has been gathered. If you have any further concerns, please contact BluIP Support.
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BluIP Engineering & Network Operations
Sep 15, 09:10 PDT
Update -
We are continuing to monitor for any further issues.
Sep 12, 15:48 PDT
Monitoring -
BluIP previously received reports of intermittent inconsistent call handling and possible issues with Call Center agent status. A workaround was distributed to affected users via our ticketing system during the disruption.
The issue has now been resolved at the system level, and our team is actively monitoring to ensure continued stability. Call processing was not impacted.
Next Update
We will provide additional updates if there are any changes or new developments, and a Root Cause Analysis (RCA) will be shared once all information has been gathered.
Sep 12, 13:46 PDT
Update -
Incident Update – Service Impact
BluIP has received reports of intermittent inconsistent call handling and potential issues with Call Center agent status. Some dependent services may also be affected; however, call processing is not impacted.
Our investigation indicates this may be related to a software bug. A workaround is currently being implemented for affected users while we continue to work toward a permanent resolution. Workaround details will be provided in BluIP tickets associated with this issue.
Next Update
We will provide an update within 60 minutes or sooner as more information becomes available.
We apologize for any inconvenience and appreciate your patience as we work to resolve this matter.
Sep 12, 12:49 PDT
Update -
BluIP has received reports of intermittent inconsistent call handling and potential issues with Call Center agent status. Some dependent services may also be affected; however, call processing is not impacted. Our team continues to actively investigate.
Next Update
We will provide an update within 60 minutes or sooner as more information becomes available.
We apologize for any inconvenience and appreciate your patience as we work to resolve this matter.
Sep 12, 11:53 PDT
Investigating -
BluIP has received reports of intermittent inconsistent call handling and potential issues with Call Center agent status. Some dependent services may also be affected, and our team is actively investigating.
Next Update
We will provide an update within 60 minutes or sooner as more information becomes available.
We apologize for any inconvenience and appreciate your patience as we work to resolve this matter.
Sep 12, 11:27 PDT