BluIP will be performing scheduled core software upgrades related to the Webex for BroadWorks platform. These updates are part of our ongoing efforts to maintain platform reliability, performance, and long-term stability.
Impact: No service impact is expected due to the redundancy measures in place across our infrastructure. All services will remain available during the maintenance window.
If you experience any unexpected behavior with your Webex client, we recommend restarting the application.
For any questions, please contact BluIP Support at support@bluip.com Posted on
Nov 21, 2025 - 13:42 PST
BluIP will be performing a scheduled upgrade to the physical hardware supporting our core application servers. This maintenance is part of our ongoing infrastructure lifecycle management to enhance long-term performance, stability, and system capacity.
Impact: No service impact is expected. All voice services, applications, and integrations are expected to be fully operational throughout the maintenance window. Redundant systems will continue handling all workloads while hardware upgrades are performed.
Our Engineering Team will be actively monitoring the environment throughout the process.
If you have any questions, please contact BluIP Support at support@bluip.com. Posted on
Nov 18, 2025 - 11:05 PST
BluIP will be performing a security-related update affecting select Poly/HP phone models. To ensure continued reliability and compliance with our security standards, all devices listed below must be restarted.
Action Recommended: We strongly encourage customers to manually restart any impacted phones at their convenience before December 10, 2025.
Scheduled Remote Restart: Any phones not restarted manually by customers will be automatically restarted by BluIP on December 10, 2025, at 10:00 PM PST.
Completed -
The scheduled maintenance has been completed.
Nov 26, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:00 PST
Scheduled -
BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.
Date: 11-26-25 Time: 01:00 AM PST (Duration: 1 hour)
Impact: This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window.
Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment.
If you have any questions, please contact BluIP Support at support@bluip.com
Nov 24, 09:29 PST
Completed -
The scheduled maintenance has been completed.
Nov 19, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 PST
Scheduled -
BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This maintenance is part of ongoing efforts to improve application performance, stability, and future scalability.
Date: 11-19-25 Time: 01:00 AM PST (Duration: 1 hour)
Impact: This maintenance is not expected to be service affecting due to the redundancy measures already in place. All AIVA services, call flows, and integrations will remain fully available throughout the window.
Our Engineering Team will be monitoring closely during the maintenance to ensure continued stability of the environment.
If you have any questions, please contact BluIP Support at support@bluip.com
Nov 18, 09:33 PST
BluIP will be performing a scheduled upgrade to the Production AIVA Connect Console. This update introduces improved system performance, enhanced user experience, and additional stability improvements to support ongoing platform growth.
Impact: No service interruption is expected. Users currently logged into the Console will remain connected and can continue working without disruption.
User Action: No action is required. The updated Console will automatically be available on your next login following the maintenance window.
What’s Included in This Update:
- General performance and responsiveness improvements - Stability and reliability enhancements - Feature updates driven by customer feedback - Updated UI components for improved navigation
These enhancements are part of our ongoing efforts to improve the user experience across the AIVA platform.
******Important Notice for Users on the Legacy Console URL*****
We have identified that some users continue to access AIVA Console using the legacy URL:
No data or configuration changes are required — users may simply begin logging in using the Production URL moving forward. If you have internal bookmarks, quick links, desktop shortcuts, or automated workflows referencing the legacy URL, please update them accordingly.
If you have any questions or need assistance with the transition, please contact BluIP Support at support@bluip.com
Thank you for your continued partnership, The BluIP Team
Nov 11, 17:03 PST
Completed -
The scheduled maintenance has been completed.
Nov 17, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 PST
Scheduled -
BluIP will be performing software maintenance and updates for the Recorder servers (Call Recording Platform). This will be a controlled maintenance, portal access at https://recorder.masteraccess.com may be unavailable for approximately 15-30 minutes but all calls will be recorded as usual during this time.
If you have any questions, please open a ticket with BluIP Support at support@bluip.com.
Nov 17, 09:06 PST
Completed -
The scheduled maintenance has been completed.
Nov 13, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 PST
Scheduled -
BluIP will be conducting a scheduled maintenance window to upgrade components within the AIVA Connect Studio environment. This update is part of our ongoing efforts to enhance application performance, stability, and long-term scalability.
Date: 11-13-25 Time: 01:00AM (Duration: 1 hour)
Impact: No service interruption or functional impact is expected during this maintenance. All AIVA services, call flows, and integrations will remain available.
Our Engineering Team will be actively monitoring throughout the window to ensure stable operation.
If you have any questions, please contact BluIP Support at support@bluip.com
Nov 11, 09:30 PST