BluIP, Inc.
Identified - We are currently experiencing an issue with one of our underlying carriers, which is causing intermittent disruptions to inbound dialing with some customers.

Our team is actively working with the carrier to resolve this issue as quickly as possible. We will provide updates as we receive more information and progress towards a resolution.

Jun 24, 2024 - 10:18 PDT
Identified - BluIP is currently experiencing a disruption of service with AIVA Connect Business Intelligence.

***This only impacts those users with custom reporting for AIVA Connect. ***

We have identified the issue and our engineering and analytics team is working to resolve. We will provide an ETA as more information is available. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.

Jan 31, 2024 - 07:56 PST
Peering Operational
Voice - Inbound Degraded Performance
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Degraded Performance
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Reporting ? Degraded Performance
Voice AI Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Call Center Client Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier Operational
90 days ago
100.0 % uptime
Today
Voicemail ? Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Calling Operational
90 days ago
100.0 % uptime
Today
Akixi ? Operational
90 days ago
100.0 % uptime
Today
Webex ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2024

Unresolved incident: Underlying Carrier - Intermittent Inbound Dialing.

Jun 23, 2024
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 PDT
Scheduled - *** Notice ***: Scheduled maintenance activity that will be taking place on June 23, 2024 at 10PM PST. During this period, we will be replacing our existing ICMP servers with new, upgraded servers to enhance performance, security and reliability. Please note that these servers are commonly used by our customers to monitor the status of our network.

Maintenance Details:

Date: 06-23-2024
Time: 10PM
Affected Services: ICMP servers
Impact on Services:

During the maintenance window, there may be intermittent disruptions to the existing ICMP servers. We are making every effort to minimize downtime and ensure a smooth transition. However, you may experience temporary unavailability or slower response times to these servers during maintenance.

Server Details:

Old Server IP Addresses:

ping.lax.bluip.com 199.168.179.150

ping.chi.bluip.com 199.168.180.150

New Server IP Addresses:

ping.lax.bluip.com 199.168.177.100

ping.chi.bluip.com 199.168.181.100

Important Notice for Network Monitoring Users:

If you are using these ICMP servers to monitor the status of the BluIP network, please update your monitoring configurations to reflect the new server IP addresses listed above. This will ensure continuity and accuracy in your network monitoring activities.

If you have any questions or concerns regarding this maintenance activity, please do not hesitate to contact our support team at [support@bluip.com].

Jun 20, 15:30 PDT
Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 PDT
Scheduled - We would like to inform you of an upcoming maintenance to our primary application server clusters. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.

Maintenance Schedule:
Date: June 19th, 2024
Time: 10:00PM PST
Duration: 6 Hour(s)

Impact of Maintenance:

- Due to redundancy measures in place, we do not expect customer impact. If you are somehow affected, please close any application window or application browser and login again.

*** Call processing WILL NOT be affected. ***

If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

Jun 11, 10:07 PDT
Jun 19, 2024
Jun 18, 2024

No incidents reported.

Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 PDT
Scheduled - BluIP will be performing priority software maintenance to apply software patches and updates to the Los Angeles and Chicago core AI based server clusters.

Maintenance Schedule

Date: Jun 17th, 2024
Time: 10:00 PM PST
Duration: 1 Hours

During the maintenance period, you may experience intermittent interruption in some hospitality service(s):

- Room Notification via SMS
- AIVA Fulfillment Processes

If you have any questions or concerns regarding this maintenance, please feel free to reach out to our support team at support@bluip.com.

Jun 17, 14:21 PDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 13:45 PDT
Monitoring - Vendor's engineering team has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Jun 13, 13:45 PDT
Update - Locations: All Regions

Vendor's Engineering team is currently investigating an issue impacting push notifications for Webex for BroadWorks users. Affected users may encounter missed calls due to push notification failures.

Vendor is currently working to restore the service and apologize for any inconvenience this may cause.

Jun 13, 12:44 PDT
Investigating - We are currently investigating reports of PUSH notifications not showing up for inbound calls to Webex mobile devices.
Jun 13, 12:36 PDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.