Monitoring - AIVA services have been restored. BluIP will continue to monitor for the next 24 hours. If you continue to have issues with AIVA services please contact BluIP Support at support@bluip.com. Thank you for your patience in this matter.
Jun 01, 2023 - 00:20 PDT
Identified - UPDATE: BluIP has identified the issue and working with Microsoft Azure to resolve. This trouble is directly related a major outage from Microsoft Azure that is encompassing cloud infrastructure located in the western United States. We will update you with more information as it becomes available. Thank you for your patience.
May 31, 2023 - 18:59 PDT
Investigating - BluIP is currently investigating reports of intermittent service issues with the AIVA Connect Console. We will update with more information as it becomes available. Thank you for your patience in this matter.
May 31, 2023 - 17:16 PDT
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Online Support
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazz Fusion
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Voice Inbound - Toll Free
Operational
90 days ago
100.0
% uptime
Today
Unity
?
Operational
90 days ago
100.0
% uptime
Today
UC-One
?
Operational
90 days ago
100.0
% uptime
Today
Loki
?
Operational
90 days ago
100.0
% uptime
Today
E911 Services
Operational
90 days ago
100.0
% uptime
Today
Dialer
Operational
90 days ago
100.0
% uptime
Today
Dialer V3
Operational
90 days ago
100.0
% uptime
Today
Dialer V5
Operational
90 days ago
100.0
% uptime
Today
bluip.io
Operational
90 days ago
100.0
% uptime
Today
XSI Integrations
Operational
90 days ago
100.0
% uptime
Today
Underlying Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
AI Platform
Operational
90 days ago
100.0
% uptime
Today
Frontend IVR / AI API Platform
?
Operational
90 days ago
100.0
% uptime
Today
AI Engines
?
Operational
90 days ago
100.0
% uptime
Today
Palladion/Sniffer
?
Operational
90 days ago
100.0
% uptime
Today
AIVA
Operational
90 days ago
100.0
% uptime
Today
WebRTC Portal Login
Operational
90 days ago
100.0
% uptime
Today
WebRTC Voice Services
Operational
90 days ago
100.0
% uptime
Today
Ticketing System
Operational
90 days ago
100.0
% uptime
Today
QoS Tool
?
Operational
90 days ago
100.0
% uptime
Today
Call Center
Operational
90 days ago
100.0
% uptime
Today
CC Reporting
Operational
90 days ago
100.0
% uptime
Today
Underlying Carrier
Operational
90 days ago
100.0
% uptime
Today
Voicemail
?
Operational
90 days ago
100.0
% uptime
Today
SBC (Session Border Controller)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
On May 12th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.
Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Posted on
May 24, 2023 - 16:34 PDT
On May 14th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.
Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Posted on
May 24, 2023 - 16:35 PDT
On May 19th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.
Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com". Posted on
May 24, 2023 - 16:36 PDT
Completed -
The scheduled maintenance has been completed.
Jun 2, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 PDT
Scheduled -
BluIP will be upgrading the SBCs (Session Border Controller) in the ORD market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall.
On May 31st - June 1st, 2023 BluIP will be upgrading the SBCs located in our Chicago Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***.
Although redundancy is in place, users pointed to these market specific SBCs will intermittently experience service interruptions during maintenance hours [9:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Apr 10, 12:20 PDT
Completed -
The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:01 PDT
Scheduled -
BluIP will be upgrading the SBCs (Session Border Controller) in the ORD market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall.
On May 31st - June 1st, 2023 BluIP will be upgrading the SBCs located in our Chicago Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***.
Although redundancy is in place, users pointed to these market specific SBCs will intermittently experience service interruptions during maintenance hours [9:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Apr 10, 12:18 PDT