BluIP, Inc.
Identified - BluIP is currently experiencing a disruption of service with AIVA Connect Business Intelligence.

***This only impacts those users with custom reporting for AIVA Connect. ***

We have identified the issue and our engineering and analytics team is working to resolve. We will provide an ETA as more information is available. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.

Jan 31, 2024 - 07:56 PST
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Degraded Performance
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Reporting ? Degraded Performance
Voice AI Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Call Center Client Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier Operational
90 days ago
100.0 % uptime
Today
Voicemail ? Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Calling Operational
90 days ago
100.0 % uptime
Today
Akixi ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BluIP will be performing maintenance on the AIVA Connect Console to address various bug fixes and enhancements. We have designed this upgrade to be seamless and non-service-affecting, ensuring your ongoing activities are not disrupted.

Here's what you can expect:

Scheduled Upgrade Time: Maintenance will begin on May 22nd, 2024 at 10:00PM PST and last approximately 1 hour. The process will be quick, and you will be able to continue using the client without interruption.

Bug Fixes and Improvements: Maintenance will address various bug fixes and enhancements.

No Action Required: The upgrade will be automatically applied, so you should not need to take any action. Your client will be updated without any impact on your current activities. If you experience any issues please reload the your browser and login again.

If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

Posted on May 21, 2024 - 15:09 PDT
Maintenance Notice: LAX Core Software Updates May 22, 2024 22:00 - May 23, 2024 00:00 PDT
We would like to inform you of an upcoming maintenance LAX XSP server cluster that will be service affecting. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.

Maintenance Schedule:
Date: May 22th, 2024
Time: 10:00PM PST
Duration: 2 Hour(s)

Impact of Maintenance:

- This may temporarily affect you ability to login to applications associated with this server to include all Call Center application users.

If you are affected, please close the application and/or browser and login again.

If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

Posted on May 15, 2024 - 15:09 PDT
We would like to inform you of an upcoming maintenance to our primary application server clusters. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.

Maintenance Schedule:
Date: June 6th, 2024
Time: 10:00PM PST
Duration: 6 Hour(s)

Impact of Maintenance:

- Due to redundancy measures in place and we do not expect customer impact; If you are somehow affected, please close the application or application browser and login again.

- *** Call processing WILL NOT be affected. ***


If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

Posted on May 16, 2024 - 14:02 PDT
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 PDT
Scheduled - We would like to inform you of an upcoming maintenance LAX XSP server cluster that will be service affecting. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.

Maintenance Schedule:
Date: May 20th, 2024
Time: 10:00PM PST
Duration: 2 Hour(s)

Impact of Maintenance:

- This may temporarily affect you ability to login to applications associated with this server to include some Call Center application users.

If you are affected, please close the application and/or browser and login again.

If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you!

May 15, 15:07 PDT
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 PDT
Scheduled - Attention valued BluIP customers,

Please be aware that our Reporting Analytics server (Akixi ONLY - https://analytics.bluip.com/) will be unavailable on Monday, May 20th, 2024 from 10:00PM to 10:30PM Pacific Time.

During this time, all reporting analytics functionalities will be unavailable including Standard, Advanced, ACD Agent, Enterprise and any custom CDR reports as well as Dashboards for both desktop and mobile platforms.

This maintenance is necessary in order to bring the latest software patches and updates.

NOTE: Reporting data collection will be affected during this upgrade (10:00pm to 10:30pm PT). Reporting analytics/dashboards will be fully restored normally after maintenance has been completed.

For more information, or if you have any questions, please contact the BluIP Support at support@bluip.com.

May 17, 09:25 PDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 PDT
Update - Please note update to maintenance date and schedule. Thank you!
May 8, 10:41 PDT
Scheduled - BluIP will be performing software maintenance to apply software patches and updates to the Los Angeles and Chicago core AI based server clusters.

Maintenance Schedule

Date: May 9th, 2024
Time: 10:00 PM PST
Duration: 4 Hours

During the maintenance period, you may experience intermittent interruption in some hospitatlity service(s):

- Room Notification via SMS
- AIVA Fulfillment Processes

If you have any questions or concerns regarding this maintenance, please feel free to reach out to our support team at support@bluip.com.

May 7, 11:11 PDT
May 8, 2024