BluIP, Inc.
Monitoring - AIVA services have been restored. BluIP will continue to monitor for the next 24 hours. If you continue to have issues with AIVA services please contact BluIP Support at support@bluip.com. Thank you for your patience in this matter.
Jun 01, 2023 - 00:20 PDT
Identified - UPDATE: BluIP has identified the issue and working with Microsoft Azure to resolve. This trouble is directly related a major outage from Microsoft Azure that is encompassing cloud infrastructure located in the western United States. We will update you with more information as it becomes available. Thank you for your patience.
May 31, 2023 - 18:59 PDT
Investigating - BluIP is currently investigating reports of intermittent service issues with the AIVA Connect Console. We will update with more information as it becomes available. Thank you for your patience in this matter.
May 31, 2023 - 17:16 PDT
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Operational
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier Operational
90 days ago
100.0 % uptime
Today
Voicemail ? Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BluIP Scheduled Core Software Maintenance and Upgrades Jun 12, 2023 21:00 - Jun 13, 2023 03:00 PDT
On May 12th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Posted on May 24, 2023 - 16:34 PDT
BluIP Scheduled Core Software Maintenance and Upgrades Jun 14, 2023 21:00 - Jun 15, 2023 03:00 PDT
On May 14th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Posted on May 24, 2023 - 16:35 PDT
BluIP Scheduled Core Software Maintenance and Upgrades Jun 19, 2023 21:00 - Jun 20, 2023 03:00 PDT
On May 19th, 2023 the BluIP Engineering team will be performing maintenance to upgrade various core servers and infrastructure. Upgrades will allow BluIP to offer newly supported features as well as address bugs and fixes moving forward. This maintenance WILL NOT affect or change the GUI (Graphical User Interface) to any of the existing portal/user interfaces provided by BluIP.

Maintenance will be performed Monday through Thursday beginning at 9:00PM PST and ending at 3:00AM PST each day respectively. Due to redundancy measures in place, we do not expect any service interruption during these upgrades. If you have any questions, please feel free to open a ticket with your concerns at "support.bluip.com".

Posted on May 24, 2023 - 16:36 PDT
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 PDT
Scheduled - BluIP will be upgrading the SBCs (Session Border Controller) in the ORD market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall.

On May 31st - June 1st, 2023 BluIP will be upgrading the SBCs located in our Chicago Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***.

Although redundancy is in place, users pointed to these market specific SBCs will intermittently experience service interruptions during maintenance hours [9:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.

Apr 10, 12:20 PDT
Jun 1, 2023
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:01 PDT
Scheduled - BluIP will be upgrading the SBCs (Session Border Controller) in the ORD market to further utilize our high capacity backbone infrastructure. This will add additional capacity for our customers as well as expand redundancy and resiliency overall.

On May 31st - June 1st, 2023 BluIP will be upgrading the SBCs located in our Chicago Core. *** THIS WILL BE A SERVICE AFFECTING MAINTENANCE***.

Although redundancy is in place, users pointed to these market specific SBCs will intermittently experience service interruptions during maintenance hours [9:00 PM PST - 3:00AM PST]. Completed maintenance is expected to last approximately 6 hours. If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.

Apr 10, 12:18 PDT
May 31, 2023
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.