Identified - BluIP is currently experiencing a disruption of service with AIVA Connect Business Intelligence.
***This only impacts those users with custom reporting for AIVA Connect. ***
We have identified the issue and our engineering and analytics team is working to resolve. We will provide an ETA as more information is available. If you have any questions or concerns, please contact BluIP Support at support@bluip.com.
Jan 31, 2024 - 07:56 PST
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Online Support
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazz Fusion
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Voice Inbound - Toll Free
Operational
90 days ago
100.0
% uptime
Today
Unity
?
Operational
90 days ago
100.0
% uptime
Today
UC-One
?
Operational
90 days ago
100.0
% uptime
Today
Loki
?
Operational
90 days ago
100.0
% uptime
Today
E911 Services
Operational
90 days ago
100.0
% uptime
Today
Dialer
Operational
90 days ago
100.0
% uptime
Today
Dialer V3
Operational
90 days ago
100.0
% uptime
Today
Dialer V5
Operational
90 days ago
100.0
% uptime
Today
bluip.io
Operational
90 days ago
100.0
% uptime
Today
XSI Integrations
Operational
90 days ago
100.0
% uptime
Today
Underlying Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
AI Platform
Operational
90 days ago
100.0
% uptime
Today
Frontend IVR / AI API Platform
?
Operational
90 days ago
100.0
% uptime
Today
AI Engines
?
Operational
90 days ago
100.0
% uptime
Today
Palladion/Sniffer
?
Operational
90 days ago
100.0
% uptime
Today
AIVA
Degraded Performance
90 days ago
100.0
% uptime
Today
WebRTC Portal Login
Operational
90 days ago
100.0
% uptime
Today
WebRTC Voice Services
Operational
90 days ago
100.0
% uptime
Today
Ticketing System
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Degraded Performance
Voice AI
Operational
90 days ago
100.0
% uptime
Today
Fulfillment
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
QoS Tool
?
Operational
90 days ago
100.0
% uptime
Today
Call Center
Operational
90 days ago
100.0
% uptime
Today
CC Reporting
Operational
90 days ago
100.0
% uptime
Today
Call Center Client
Operational
90 days ago
100.0
% uptime
Today
Underlying Carrier
Operational
90 days ago
100.0
% uptime
Today
Voicemail
?
Operational
90 days ago
100.0
% uptime
Today
SBC (Session Border Controller)
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams Calling
Operational
90 days ago
100.0
% uptime
Today
Akixi
?
Operational
90 days ago
100.0
% uptime
Today
Webex
?
Operational
90 days ago
100.0
% uptime
Today
DMS
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We would like to inform you of an upcoming maintenance to our primary application server clusters. This software maintenance is part of our ongoing efforts to enhance network performance and ensure optimal security compliance moving forward.
- Due to redundancy measures in place, we do not expect customer impact. If you are somehow affected, please close any application window or application browser and login again.
*** Call processing WILL NOT be affected. ***
If you have any questions or concerns, please contact BluIP Support at support@bluip.com. Thank you! Posted on
Sep 16, 2024 - 10:01 PDT
Resolved -
This incident has been resolved. Should you need further assistance please do not hesitate to contact BluIP support.
Sep 10, 11:22 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 30, 11:37 PDT
Investigating -
BluIP is currently investigating reports of device registration & download of configuration files issues. Please proceed to reboot your devices before contacting BluIP support, should a device not come up after issuing a device reboot please contact BluIP support at support@bluip.com for further investigation.
Aug 30, 08:28 PDT