BluIP, Inc.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Online Support Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazz Fusion Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
Unity ? Operational
90 days ago
100.0 % uptime
Today
UC-One ? Operational
90 days ago
100.0 % uptime
Today
Loki ? Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
100.0 % uptime
Today
Dialer V3 Operational
90 days ago
100.0 % uptime
Today
Dialer V5 Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform ? Operational
90 days ago
100.0 % uptime
Today
AI Engines ? Operational
90 days ago
100.0 % uptime
Today
Palladion/Sniffer ? Operational
90 days ago
100.0 % uptime
Today
AIVA Operational
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
QoS Tool ? Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier Operational
90 days ago
100.0 % uptime
Today
Voicemail ? Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Calling Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
AIVA Connect Intermittent Service Issue
Resolved - Issue has been resolved. If you have any further concerns, please contact BluIP Support.
Nov 27, 11:23 PST
Monitoring - Microsoft Azure performance has improved and we are continuing to monitor. If you have any questions, please contact BluIP Support.
Nov 22, 19:56 PST
Identified - BluIP has received some reports of login and ACD status updates with the AIVA Connect Platform. We have identified the issue and are working with our technology partners to resolve. The issue has been identified and are attributed to delays with Microsoft Azure Cloud infrastructure. We are currently working with Microsoft and monitoring progress. We will update you as more information becomes available; thank you for your patience in this matter.

Note: This service interruption looks to be intermittent and is not affecting all users. If you are having issues, please refresh your browser page affected.
Nov 22, 12:29 PST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
BluIP Maintenance - New Update: AIVA Connect Client v2.7.7
Completed - The scheduled maintenance has been completed.
Nov 16, 01:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:59 PST
Scheduled - Get ready to elevate your experience with our latest AIVA Connect Client update! We've packed version 2.7.7 with new features and enhancements to streamline your communication and improve performance.

BluIP maintenance will begin on November 15th 2023 at 11:59PM PST and last approximately 2 hours. While AIVA is under maintenance, agent services will be unavailable. Please log out of the system before the start of maintenance. If any users are logged in, they may be forcefully removed.

What's New:
• Enhanced Contacts Directory: You can now filter contacts by department, enjoy an unlimited number of entries, and see automatic avatars for contacts without custom images.
• Improved Call Center Tools: Agents and admins will appreciate a new settings panel, dynamic statistics that adapt to your screen size, and avatars for an at-a-glance view of who’s who.
• Smarter Call Management: Transfer calls with ease thanks to a redesigned contacts list in the transfer panel, complete with helpful indicators and the ability to filter by department.
• Customizable ACD Menu: Tailor your Agent Call Distribution (ACD) menu to your liking and quickly see when you’re unavailable.
• Profile and Dialer Updates: Your account information is now more detailed, including the queues you’re a part of. Plus, choosing an outbound caller ID is smoother than ever.
• System Enhancements: We've greatly enhanced the performance, especially in synchronizing agent states and statuses. Also, note that agents won’t be able to set Do Not Disturb (DND) while in a queue, keeping everyone reachable when needed.

Fixes & Improvements:
• We've squashed various bugs and fine-tuned the performance across the board to give you a seamless experience.

Stay connected and efficient with these latest improvements. We encourage you to preview and test drive version 2.7.7 today and keep your communication flowing smoothly!

To access the newest AIVA version, please go to https://aivaconnect.ai/ and click on “BETA” in the upper right corner of the page. After clicking this link, you will be directed to the AIVA version 2.7.7 login page. Please use your standard login credentials supplied by your organization. If you have any questions or comments, please contact BluIP support at support@bluip.com. Thank you!

** Note: Some feature functionality within Beta may not be available depending on the client version agents are using within your organization. For the best user experience, we encourage you to move all agents to the same version of AIVA.
** Note: After 11/15/2023 maintenance to AIVA, ALL USERS will be upgraded to use the new 2.7.7 AIVA version.
** Note: Full details will be available in the AIVA 2.7.7 release notes.
Nov 6, 16:10 PST
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