AIVA Connect Console - Intermittent Connectivity

Incident Report for BluIP, Inc.

Resolved

Issue has been resolved.

Posted Jun 13, 2023 - 09:03 PDT

Monitoring

AIVA services have been restored. BluIP will continue to monitor for the next 24 hours. If you continue to have issues with AIVA services please contact BluIP Support at support@bluip.com. Thank you for your patience in this matter.

Posted Jun 01, 2023 - 00:20 PDT

Identified

UPDATE: BluIP has identified the issue and working with Microsoft Azure to resolve. This trouble is directly related a major outage from Microsoft Azure that is encompassing cloud infrastructure located in the western United States. We will update you with more information as it becomes available. Thank you for your patience.

Posted May 31, 2023 - 18:59 PDT

Investigating

BluIP is currently investigating reports of intermittent service issues with the AIVA Connect Console. We will update with more information as it becomes available. Thank you for your patience in this matter.

Posted May 31, 2023 - 17:16 PDT

This incident affected: AIVA (WebRTC Portal Login, WebRTC Voice Services, Ticketing System).