BluIP will perform a scheduled upgrade to the Production AIVA Connect Console. This release improves sign-in reliability, queue metric accuracy, and the dialing experience, along with backend bug fixes and stability improvements.
MAINTENANCE WINDOW
Date: Tuesday, October 20, 2026 Time: 10:00 PM PDT (05:00 UTC, October 21) Duration: 1 hour Impact: None expected. Users logged into the Console will remain connected and can continue working. Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
Smoother sign-in: Resolves an issue where users could be unexpectedly signed out and unable to log back in after a session ended. Accurate queue metrics (Preview dashboard): The "longest wait" timer now stops correctly once a caller leaves the queue, so the dashboard reflects real-time data. Clearer dialing experience: The Console now displays the user's name when dialing a number. General: Additional backend bug fixes, performance, and stability improvements.
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
Log out of the Console and close all browser tabs and windows. Clear your browser cache and cookies for aivaconnect.ai. Relaunch the browser and log in at https://console.aivaconnect.ai If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.