Status: Monitoring Affected Service: Jazzware – Guest Name Display BluIP Services: Call processing not affected
Jazzware has advised that the guest name display issue is resolved. Any delay in name synchronization should now be caught up, and names should display and update as expected.
BluIP will continue to monitor to confirm the full resolution. RFO information remains available upon request once received from Jazzware.
If you continue to see any guest name display issues, please open a ticket with BluIP Support.
Thank you for your patience throughout this incident.
The BluIP Team
Posted Oct 07, 2026 - 21:28 PDT
Update
Status: Escalated – No ETA Affected Service: Jazzware – Guest Name Display Impact: Guest names may not display or update as expected BluIP Services: Call processing and BluIP services not affected
Update on the guest name display issue on the Jazzware platform: the issue remains ongoing and has been escalated with Jazzware. Their team continues to investigate, and there is currently no ETA for resolution.
Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We will continue to monitor and share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Posted Oct 07, 2026 - 14:46 PDT
Investigating
Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue
Status: Investigating (vendor) Affected Service: Jazzware – Guest Name Display Impact: Guest names may not display or update as expected. BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Posted Oct 06, 2026 - 20:29 PDT
This incident affects: Jazzware (Los Angeles, Chicago).